Customer Satisfaction

As CANCAN, we continue to carry out our activities in every field of our sector by prioritizing quality and customer satisfaction at every stage of the services provided.

Our company, wich has adopted a customer-oriented management style, realizes the investments made in the direction of customer needs and expectations in order to maintain and increase quality standards and to provide better service to its customers accordingly.

Customer Relations Management, which continues to work to identify these needs, carries out studies to evaluate the services received by our customers from CANCAN.

Customer Relations Management wich aims to develop a lon-term communication process with our customers, creates an alternative communication channel by creating a bridge between customers who receive services from our company.

By identifying customer expectations and needs in this communication process, it serves the goals of improving customer service awareness and accordingly, increasing service quality and satisfaction level.

Customer Visits : One-on-one visits are carried out within the scope of activities aimed at improving relations with customers and identifying their needs and expectations.

Complaint Management : It covers the follow-up and coordination of the process until customer complaints/suggestions/requests are recorded and finalized. Customer complaints/suggestions/recommendations collected through channels such as visits, website, suggestion-request forms, telephone, etc. are recorded under the CANCAN Blue Line. The issues are shared with the relevant units and the necessary evaluations are made and finalized.

Customer Satisfaction Surveys : Online surveys are conducted in certain periods in order to determine the satisfaction levels of customers receiving services from CANCAN regarding business processes and to identify their needs and problems.

Introduction/Information Meetings : Promotional meetings are held where customers and employees are brought together in order to examine the business processes of CANCAN company and to introduce them on site – Warehouse, Port, etc.